O2 Shop West Bromwich

Address: 33 New Sq, West Bromwich B70 7PP, United Kingdom.
Phone:1212729099.
Website: stores.o2.co.uk
Specialties: Cell phone store, Mobile phone repair shop.
Other points of interest: In-store pick-up, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi‑Fi, Wi‑Fi, Quick visit, Electronics, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 170 reviews on Google My Business.
Average opinion: 3.9/5.

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Open today until 17:00.

Monday: 09:00–17:30
Tuesday: 09:00–17:30
Wednesday: 09:00–17:30
Thursday: 09:00–17:30
Friday: 09:00–17:30
Saturday: 09:00–17:30
Sunday: 11:00–17:00

Nestled in the heart of West Bromwich, the O2 Shop at 33 New Square offers an array of services to cater to your mobile and connectivity needs. This bustling store is a go-to destination for O2 customers and mobile enthusiasts alike, providing a comprehensive range of services to keep you connected in the digital age.

Mobile Phone Sales: O2 West Bromwich stocks a wide variety of handsets from leading brands, ensuring you'll find the perfect device to suit your lifestyle and budget.
Sim-Only Deals: If you're looking to upgrade your plan or start fresh, the team at O2 West Bromwich can help you find the best sim-only deal tailored to your needs.
Mobile Phone Repair: From cracked screens to damaged charging ports, the expert technicians at O2 West Bromwich can diagnose and repair your device, getting you back up and running in no time.
Mobile Network Services: As an O2 store, this location provides assistance with network-related issues, including signal boosters and coverage enhancements.
Trade-Ins: If you're looking to upgrade your device, O2 West Bromwich offers competitive trade-in values, helping you save money on your new purchase.
In-Store Workshops: The store regularly hosts workshops and events, offering customers the chance to learn new skills, such as photography and app usage, directly from O2 experts.

The O2 Shop in West Bromwich is conveniently situated at 33 New Square, just a short walk from the town center. The store's prime location makes it easily accessible by various transportation methods:

Train: West Bromwich Central Station is approximately a 5-minute walk away, serving services from London, Birmingham, and other nearby towns.
Bus: Several bus routes stop near New Square, including services from National Express West Midlands and other local operators. The closest stop is just a 1-minute walk from the store.
Car: For visitors driving, the nearest car park is the Lake View Car Park, located just a 2-minute walk from the store.

The O2 Shop in West Bromwich boasts several unique features designed to enhance your shopping experience:

Wheelchair-Accessible Entrance and Parking: The store offers easy access for wheelchair users, with a dedicated wheelchair-accessible entrance and parking spaces nearby.
In-Store Wi-Fi: Customers can enjoy free Wi-Fi throughout the store, allowing you to browse online or stay connected while shopping.
Quick Visit: The store's efficient layout and streamlined services ensure a swift and hassle-free shopping experience, perfect for those on the go.
NFC Mobile Payments: For added convenience, O2 West Bromwich accepts NFC mobile payments, allowing customers to pay using their smartphones.

To ensure a seamless and enjoyable visit, here's some essential information about the O2 Shop in West Bromwich:

Opening Hours: The store is typically open from Monday to Friday, 9:00 AM to 6:00 PM, and on Saturdays from 10:00 AM to 5:00 PM. However, opening hours may vary, so it's always a good idea to check the O2 Store Locator before your visit.
Contact Information: You can reach the store by phone at 1212729099 or via email using the O2 Store Contact Form.
Accepted Payment Methods: O2 West Bromwich accepts various payment methods, including cash, debit cards, credit cards, and mobile NFC payments.

The O2 Shop in West Bromwich has received a total of 170 reviews on Google My Business, earning an average rating of 3.9/5. Customers have praised the store for its:

Knowledgeable and helpful staff: Many customers commend the store's employees for their expertise and willingness to assist with any questions or concerns.
Efficient and smooth processes: Several customers appreciate the store's streamlined services, making their visits quick and hassle-free.
Variety of products and services: The wide range of mobile devices and services on offer has received positive feedback, with customers finding exactly what they need.

One customer, Sue, and her sister visited the store on a Saturday to sort out their contracts and reported no issues, highlighting the store's commitment to providing a positive customer experience.

The store is typically open from Monday to Friday; 9:00 AM to 5:30 PM; and on Saturday from 9:00 AM to 5:00 PM.

The store is easily accessible by train (5-min walk from West Bromwich Central Station) and bus (1-min walk from the closest stop).

Yes; the store offers a wheelchair-accessible entrance and nearby parking spaces.

Yes; the store accepts NFC mobile payments for added convenience.

The store hosts workshops and events focused on learning new skills like photography and app usage; led by O2 experts.

4/5

My sister Sue and myself popped in Saturday to sort out our contracts and received good service from staff there. No problems at all

1/5

I visited the o2 store at new square west bromwich.i had to swap a sim car which was dealt with by a chap called liam and carrried out my request fine. Then i enquired about a new mobile as im on a rolling contract. I was passed on to a rep who went through deals with me as i told him what i was after and my budget.i also agreed to take out broadband with virgin(who i have had and think they are rubbish)but as it was a package i agreed to take out the deal when i next came into store 3 days later.the rep told me he would not be in but his colleague would so i specifically asked him to explain to the other rep exactly what deal we worked out and he told me the other rep will do you the same deal as he knows what deal it was. So i got out of work early got to west bromwich paid for parking and got to the 02 store upon where i met the rep.i told him i was there to take out the deal i had arranged with his colleague,to which he said he couldnt remember!! I explained ro him the deal i was shown. So after some explaining we went to his sales pad and he told me that the deal i was presented now didnt exist!! And that his colleague may have shown me a phone which wasnt the one i wanted,again i explained exactly to him the soecs we discussed and he told me it was impossible. So…either his friend needs to clean his ears out or they need to understand what the customer is saying in plain english!! The communication is clearly diabolical,the understanding of a customer was pathetic and i wasted my whole day with the o2 deal that now didnt apparently exist which i clearly went through with the previous rep. What a joke what a real let down to where staff in a communications company cannot communicate with themselves or customers!! What a pathetic joke. Never again will i bother with clowns. Time to get rid of my o2 (o poo) service. Absolute crap avoid this o2 store like the clap!!!

1/5

I've been charged double today not happy at all usually 20 pounds a month been charged 40 od pounds may be going to another provider

1/5

I have seen really rude situations in that shop , staff ( i think he was Pakistani) was taking advantage of two customers ( they were struggling with English) . I will never come back to that shop . I don’t recommended at all ….

1/5

My first experience with o2 and that’s shit . I had a. Phone and staff didn’t ask you want today u want delivery at home or you want to collect another day he just did it his own and told you can collect it in 2-12-2024 or most probably 3-12-2024 But today is 05-12-2024 no update for collection shit

2/5

Went into O2 West Bromwich to upgrade my daughter’s phone. They asked if I had a Virgin media broadband contract to which I replied yes. I’ve been with Virgin media for over 18 years. The lady serving us put my address into the system and it wasn’t showing that my address had Virgin media broadband, she then went across to her colleague and told him that it was not showing up on the system and he proceeded to tell her that I was lying. I proceeded to show my email with my Virgin media bill and he looked like a deer caught in very bright headlights. He turned beetroot red and disappeared to the back of the shop and was not seen again. Shame on you!! Do not assume people are lying as it makes you look silly, when you are proved wrong. Embarrassing.

5/5

Popped in West Brom today, brilliant service - friendly, efficient- thank you

5/5

Hi, i used the o2 New Square store in West Bromwich for the first time to buy a new phone, as i entered the store i was greeted by a member of staff, who was very polite, i told him about the problem i had with my old phone and he introduced me to Amraj, Amraj help me choose a new phone , he wasn't a pushy sales man, like the one's I've dealt with in the past, Amraj spent at least 1 1/2 hrs transferring my data to the new phone, what a great job Amraj, I went back a couple of days later asking if Amraj could help with getting my Email set up on the phone, there was a little problem getting it, so his colleague Shannon got involved and between them its all sorted now. A Big thank you Amraj and Shannon I never got this support from my previous provider. well done O2 West Bromwich. regards Steve.

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