Birmingham Mind - Birmingham

Birmingham Mind: A Comprehensive Overview

Nestled in the heart of Birmingham, Birmingham Mind is a distinguished organization dedicated to providing high-quality mental health services. Situated at Quay Place, this esteemed establishment is committed to empowering individuals and supporting their mental wellbeing. Let's delve into the intricacies of Birmingham Mind, exploring its main services, location, unique features, and practical information.

Main Services

• Community Development Worker Service: Birmingham Mind offers a community-based service that connects individuals with local resources and support networks, fostering a sense of community and promoting mental wellbeing.
• Helpline: A vital lifeline for those in need, Birmingham Mind's helpline provides immediate support, information, and advice via phone or email.
• Mental Health & Wellbeing Hubs: These safe spaces offer a range of activities and services, promoting mental health and wellbeing through social inclusion and community engagement.
• North Star Navigation Service: This service supports individuals in navigating their mental health journey, providing personalized care plans and connecting them with appropriate services and resources.
• Residential Care: Birmingham Mind offers residential care services for individuals requiring intensive support, promoting independent living skills and positive mental health.
• Rookery Gardens: A unique service providing therapeutic gardening activities, Rookery Gardens offers a tranquil space for individuals to connect with nature, learn new skills, and improve their mental wellbeing.
• Support In Your Community and Your Own Home: Birmingham Mind provides flexible, person-centered support in the comfort of an individual's own home or community, helping them to maintain their independence and improve their mental health.
• Supported Accommodation: This service offers accommodation with floating support, enabling individuals to live independently while receiving ongoing support and encouragement to achieve their personal goals.
• Talking Space (Inc Crisis Support): Birmingham Mind's Talking Space service offers immediate crisis support and longer-term therapy, helping individuals to manage their mental health and improve their wellbeing.
• The Recovery House: A service designed to support individuals with complex mental health needs, The Recovery House offers a structured, supportive environment that promotes recovery and personal growth.

Location and Access

Birmingham Mind is conveniently located at Quay Place, 92-93 Edward St, Birmingham B1 2RA, United Kingdom. This central location makes it easily accessible for individuals across the city. The nearest train station is Birmingham New Street, approximately a 10-minute walk away. Several bus routes also serve the area, with numerous stops within walking distance of the Quay Place. For those driving, on-street parking is available, although spaces can be limited during peak hours. The nearest public car park is the New Street Multi-Storey Car Park, situated just a short walk from the Quay Place.

Featured Characteristics

• Person-Centered Approach: Birmingham Mind is committed to delivering person-centered support, ensuring that each individual's unique needs and preferences are taken into account.
• Community Engagement: Birmingham Mind actively engages with local communities, promoting mental health awareness and fostering a sense of belonging and connection.
• Expertise and Experience: With a team of highly skilled and experienced mental health professionals, Birmingham Mind is well-equipped to support individuals with a wide range of mental health needs.
• Transparency and Accountability: Birmingham Mind operates with transparency and accountability, providing regular updates on its services and impact through reports such as the Impact Report 2024/2025.

Practical Information

• Phone: 1216088001
• Website: birminghammind.org
• Email: [email protected]
• Opening Hours: Monday to Friday, 9:00 AM to 5:00 PM (closed on weekends and bank holidays)
• Other points of interest: Toilet facilities available on-site

Positive Aspects from Reviews

With an average opinion of 3.9/5 from 32 reviews on Google My Business, Birmingham Mind receives praise for its dedicated and compassionate staff, the range of services offered, and the positive impact made on individuals' lives. Many reviewers highlight the supportive and inclusive environment fostered by Birmingham Mind, with one reviewer noting, "The staff are amazing and genuinely care about helping you improve." Another reviewer praised the organization's commitment to mental health awareness, stating, "Birmingham Mind has been instrumental in breaking down the stigma surrounding mental health in the city." These positive reviews underscore Birmingham Mind's commitment to excellence in mental health services and support.

❓ Frequently asked questions about Birmingham Mind

👍 Reviews of Birmingham Mind

Lauren G.

1/5

They are very inappropriate by acting judgemental at times judging you like a book by its cover before you even explain yourself. Sometimes they don’t consider how their behaviour is impacting autistic people emotionally by manipulating autistic people, they are not actually listening to their true feelings. My life has been much better since I’ve not spoke to them. They’re not worth speaking to as they’re clearly a hopeless service ha ha ha. I’ve no longer had disrupted sleep since not speaking as if they’ve been the main problem all my life. They are a terrible/disgusting service. Plus they’re very rude and dismissive in many ways, plus insult you. calls have never ever helped to be honest. They have significant lack of empathy. They’re meant to help people with anxiety which they don’t clearly because when some people have fear and need to speak about their feelings and sometimes people have anxiety about wanting to be prepared with self-defence because of previous experiences, they’re clearly a useless service with helping people as they’re not showing support and they are clearly ignorant with autism and they clearly bully people over their disabilities which means they like to harm people instead of helping. They are not a safe place as they tried to attack people over their brain conditions in order to make someone feel worse instead of better so I love it that I’ve had a luxury life once I’ve stopped speaking to them. Samaritans and sainline are better services.

Brock L.

1/5

Terrible I was a tenant 12 years ago. I complained bout tenant deliberately setting off fire drills at golden hillock road. They did nothing at all. Affected my mental health badly I had to vacate the flat. Was really upset caus I liked the flat. But the constant fire alarm affected me so bad I had to give up the flat. & all caus mind allowed couple trouble makers to live there!

Jonni

5/5

Very helpful service that communicates well with my community mental health team.

Abby A.

4/5

Their helpline volunteer staff I've connected with online; Alisha especially helped me on a very difficult day earlier this year and she has a way of explaining things that can help you shift perspective, even if just a little bit. Stuart also during one time I was experiencing anxiety whilst coming back online again and I felt grounded after speaking with him. 🙏🏾 They state they offer emotional support but this is probably something that would mean something different to different people. .In future I hope to volunteer my time..

Eddiejacey H.

1/5

Wouldn’t bother. Didn’t help in the slightest, was greeted with a rude and dismissive member of staff. Made me feel worse than before I phoned

aveen N.

5/5

Nithya is the lady working in the office She is so kind and professional She deserves 5 starts

RT O.

1/5

The helpline call I had was pretty bad. Trying to get to the help line, they didn't even help. They just said, have you gone for a walk? You need to talk to your doctors well. I Ve tried all that type of stuff. Were not interested at all. You meant to be helping people yet all you did was just say. Have you done this? Have you done that? It was like a checklist. It's not good enough that these people are paid not care

Sayma A.

1/5

Disappointed with this charity. Did a fundraiser for them and requested speakers. The speakers from the charity cancelled a day before the event. Unprofessional, did the event without their support and then contacted them with the amount we raised and provided them with a contact on how to collect the money. They then communicated if they didn't get the money asap it would "lead to us taking further action". Generally impatient and rude, no support but want the money asap. So disappointed with a charity that represents such a good cause.