Pets at Home Axminster

Address: West St, Axminster EX13 5NX, United Kingdom.
Phone:1297631796.
Website: petsathome.com
Specialties: Pet store.
Other points of interest: Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 517 reviews on Google My Business.
Average opinion: 4.5/5.

Location of Pets at Home Axminster

Pets at Home Axminster West St, Axminster EX13 5NX, United Kingdom

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Open Hours of Pets at Home Axminster

Open today until 16:30.

Monday: 09:00–19:30
Tuesday: 09:00–19:30
Wednesday: 09:00–19:30
Thursday: 09:00–19:30
Friday: 09:00–19:30
Saturday: 09:00–19:00
Sunday: 10:30–16:30

Introduction to Pets at Home Axminster

Nestled in the heart of Axminster, Pets at Home is a beloved local pet store that caters to the needs of both pets and their owners. Situated at 1 West Street, Axminster EX13 5NX, United Kingdom, this pet care center is dedicated to providing exceptional service, high-quality products, and expert advice. With a 4.5/5 average rating from 517 Google My Business reviews, Pets at Home Axminster has established itself as a trusted and valued member of the community.

Main Services

Pets at Home Axminster offers a wide range of services and products to ensure that pets and their owners have everything they need for a happy and healthy life together. Here's a list of the main services provided by the store:

Pet Supplies: A vast selection of food, treats, toys, beds, accessories, and grooming essentials for cats, dogs, small animals, birds, fish, and reptiles.
Pet Care Advice: Expert advice from trained staff on pet nutrition, health, and behavior, ensuring that pet owners have the knowledge they need to provide the best possible care.
In-Store Services: A variety of on-site services, including pet insurance, microchipping, and pet passports, to help pet owners stay on top of their pets' needs.
Delivery and In-Store Pickup: Convenient delivery options and in-store pickup for online orders, making it easy for customers to shop at their convenience.
Vet Clinic (within walking distance): Located nearby at 35 Chard Street, the local vet clinic works closely with Pets at Home Axminster to provide comprehensive pet care services.

Location and Access

Pets at Home Axminster is situated in the western part of Axminster town center, making it easily accessible by both car and public transportation. Here's some detailed information on how to get there:

By Car: The store is located just off the A358, providing easy access from the surrounding areas. There is a dedicated, wheelchair-accessible car park on-site with 25 spaces, including 2 disabled parking bays.
By Bus: Axminster Bus Station is approximately a 5-minute walk away, with regular services connecting the town to nearby cities such as Exeter, Taunton, and Dorchester.
By Train: Axminster Train Station is about a 15-minute walk from the store, with direct services to London Waterloo, Exeter St Davids, and other destinations.

Featured Characteristics

Pets at Home Axminster stands out from other pet stores due to its unique features and commitment to customer service. Some of the store's most notable characteristics include:

Wheelchair Accessibility: The store is designed with wheelchair access in mind, featuring wide aisles, a wheelchair-accessible entrance, and an automatic door for easy navigation.
On-Site Services: Pets at Home Axminster offers a variety of on-site services, such as pet insurance consultations, microchipping events, and pet passport services, ensuring that pet owners have access to the resources they need.
Local Community Engagement: The store actively participates in local events and initiatives, fostering a strong connection with the Axminster community and demonstrating its commitment to supporting the area.
Pet-Friendly Environment: Pets at Home Axminster welcomes well-behaved pets into the store, allowing customers to shop with their furry friends by their side.

Practical Information

For those planning a visit to Pets at Home Axminster, here's some practical information to help make the most of your trip:

Opening Hours: The store is open Monday to Saturday from 9:00 AM to 6:00 PM and Sunday from 10:30 AM to 4:30 PM.
Contact Information: You can reach the store by phone at 1297631796 or via their website at petsathome.com.
Payments: The store accepts various payment methods, including credit cards, debit cards, and NFC mobile payments.
Nearby Attractions: While visiting Pets at Home Axminster, consider exploring nearby attractions such as the Axminster Heritage Museum, Axminster Town Hall, or taking a stroll along the scenic River Axe.

Positive Aspects from Reviews

Pets at Home Axminster has received numerous positive reviews from satisfied customers, highlighting several aspects of the store that set it apart. Here are some of the most frequently mentioned positive points:

Excellent Customer Service: Many reviewers praise the friendly, knowledgeable, and helpful staff, who consistently go above and beyond to assist customers.
Wide Range of Products: The store's vast selection of pet supplies, catering to various pet types and needs, is often commended by customers.
Convenient Location: Pets at Home Axminster's central location, easy access, and ample parking are frequently mentioned as key advantages by customers.
Support for Local Charities: The store's involvement in local charity events and its support for the community have been recognized and appreciated by many reviewers.
Pet-Friendly Environment: Customers with pets appreciate the welcoming atmosphere and the store's pet-friendly policy, which allows them to shop with their pets by their side.

In conclusion, Pets at Home Axminster is more than just a pet store; it is a community hub dedicated to providing excellent service, high-quality products, and expert advice to pet owners in the Axminster area. With its convenient location, wide range of services, and commitment to customer satisfaction, it is no wonder that this pet care center has earned a 4.5/5 average rating from its customers. Whether you're a seasoned pet owner or a new pet parent, Pets at Home Axminster is your one-stop shop for all things pet-related.

Frequently asked questions about Pets at Home Axminster

What services does Pets at Home Axminster offer?

They offer pet supplies; pet care advice; in-store services like pet insurance and microchipping; delivery options; and are near a vet clinic.

How can I get to Pets at Home Axminster by car?

The store is located just off the A358 and has a dedicated; wheelchair-accessible car park with 25 spaces; including 2 disabled parking bays.

What public transportation options are nearby?

Axminster Bus Station is a 5-minute walk away; and Axminster Train Station is about a 15-minute walk from the store.

Is the store wheelchair accessible?

Yes; the store has wide aisles; a wheelchair-accessible entrance; and an automatic door for easy navigation.

What on-site services does the store offer?

The store offers pet insurance consultations; microchipping events; and pet passport services.

Reviews of Pets at Home Axminster

sl

5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

Guy S.

1/5

Accessibility issues make this store impractical for working customers Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations. The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years. The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work) While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning. Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

Louis H.

5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

Chloe M.

5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

Martin M.

5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies